Job Description

Office Coordinator

SUMMARY

Under the supervision of the Clinical Supervisor, the Office Coordinator will provide clerical, scheduling, and office support services.

Essential Duties and Responsibilities

SCHEDULING: ensures outpatients are pre-registered and completes appropriate visit notifications; assists the team in coordinating patient scheduling both pre and post operatively; completes visit notification in a prompt, efficient, and courteous manner; notifies clinical staff of patient’s arrival; registers clients for information sessions; assists team with patient information sessions.

INSURANCE: assists in verification of insurance coverage for clients; financially screens and maintains updated insurance information; makes accurate and complete copies of insurance cards.

REPORTS: maintains liaison with Registration, Patient Accounts; physicians’ offices to assure efficient collection of patient information; prepares department reports, correspondence, and forms which are complicated and confidential in nature; performs data entry of post-op patient information in example; maintains monthly stats, volume, productivity, and reports to the Director.

OFFICE: acts as a receptionist and resource person to the clients, families, LGH staff, and physicians; maintains basic equipment within the department and reports problems to the appropriate department for maintenance; performs supply ordering and verifies receipts; completes inventory, copying, faxing, filling, and mail distribution for the department; verifies and updates timecards to ensure accuracy of LGH staff’s payroll (in areas where applicable); maintains department policy and procedure manual; updates department forms; serves as back up for Executive Assistant for billing and contract invoices (in areas where applicable).

EDUCATION/TRAINING/EXPERIENCE

1. A minimal of high school graduate
2. Must be able to use Excel, Word, medical software systems, patient care/billing
3. 3-5 years previous clerical experience preferred, preferably in health care setting
4. Knowledge of insurance certification, including Medicare preferred
5. Verbal ability is required to communicate with patient, doctors, employees, and general public
6. Clerical ability necessary to register patients, compose, type, and proof correspondence, records, and reports
7. Ability to evaluate and prioritize tasks is required
8. Ability to learn quickly and function within a team is required
9. Must have problem solving skills, creativity, initiative, patience, and analytical abilities
10. Preference for performing organized and routine services to assist patients, families, physicians, and the public

EQUIPMENT OPERATED

• Computer

• Various

PHYSICAL DEMANDS AND WORKING CONDITIONS

1. Work is sedentary to light
2. Work involves sitting, standing, walking, bending, and carrying
3. Manual dexterity is necessary to operate equipment

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